Business Technology and Communications
Information where you need it, when you need it!
staff didn’t take so long to get a job done.
we had a magic wand to get the admin work done.
staff could make decisions without asking basic questions.
the staff actually enjoyed what they did.
we got back to clients quickly, and with accurate information .
we didn’t spend so much time looking for basic information.
we could get to the right people quickly.
we didn’t turn business away because we didn’t have the time.
Unified Communications has made a dramatic difference to the “if only’s” in small businesses because it brings all the different forms of communication together on the same platform. Having the right information at the right place at the right time makes running a business just so much easier. You don’t have to be a big corporate any more to setup a video conference, or get a phone system that reaches you where ever you are in the world, or even just sharing information with staff, clients and suppliers as, where, and when they need it.
We know the difference that good, affordable communications makes and Darbeth is on a mission to get as many small businesses as possible taking advantage of that difference.
There is no “one size fits all” solution even though there are many common elements. The three primary elements we consider are – the information that moves through and around this business; the telephony system(s) in place, and the video systems or potential systems. To make them work though, we need also to take into account the platform(s) they run on, and the businesses processes that use these communications channels. Where possible, we start with understanding the Vision of the business and the processes used to implement that vision. That way we understand the context and can identify those components which are most relevant for that particular business.
Where and how you store your business information, as well as who has access to it is critical.
Sometimes it’s best in the cloud and other times on an office computer. Some people need to be able to change the data and others definitely don’t. A lot of information is linked to other information and/or should trigger some action(s). Putting it all together in a way that makes sense only happens when we can make sense of your business goals and processes, so we find out about your business first, and then work out how to make your business information support the work you do.
These tools and services optimise your business information by focusing on the type of information kept, the form in which it is kept, and the way it is used.
A simple phone call is still the most popular way to contact a business despite the explosion in alternatives.
Phone systems and our expectations of them however are far from simple with the technology we have become accustomed to. Phone systems now integrate with nearly every part of business. Facilities such as call transfer are now assumed and clients have clearly expressed their opinions if they have to hang up to ring someone else in the business. Being able to take messages from customers when after hours or when all staff are busy etc. makes it so much easier to maintain contact with them. The mobile workforce has now transformed the office phone into a go anywhere phone so keeping in touch is no longer the issue it used to be.
These tools and services will define what sort of phone facilities are needed for you business and then put them into practice so that you can maintain contact with your customers.
When seeing is believing, video is definitely the best way to go.
Video is now easily in reach of all businesses. You only need a mobile phone and you have video capabilities. Some videos are permanent records of an activity and are used for training and information purposes, particularly for customers so that they place less load on your support services. In other circumstances they can be real time communications such as an internal staff meeting, or a problem solving call with a customer away from the office where you need to see what is happening in order to advise correctly. From a business development perspective, webinars are a good tool for a variety of events with the advantage of reaching out to those who are unable to be physically present. In the near future, video conferencing will be as common as traditional phone calls.
These tools and services review your business activities, advise where video facilities are or are not practical, and then implement these facilities.